Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at refreshcobb@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at refreshcobb@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refreshcobb@gmail.com.

Thank you for shopping with RefreshCo Barbados. We strive to provide quality products and excellent customer service. Please review our Return & Refund Policy carefully before making a purchase.


Returns

Due to the nature of beverage products, all sales are generally final. However, we may accept returns or replacements under specific circumstances, including:

  • Incorrect items received
  • Damaged products upon delivery
  • Expired products
  • Missing items from your order

To be eligible for a return or replacement:

  • You must contact us within 24 hours of receiving your order
  • Products must remain unopened and in their original packaging
  • Proof of purchase and photos of the issue may be required


Non-Returnable Items

We do not accept returns for:

  • Opened beverages or consumable products
  • Change of mind purchases
  • Products damaged after delivery
  • Clearance or promotional sale items


Refunds

If your refund request is approved, refunds may be issued:

  • To the original payment method
  • As store credit
  • As a replacement product

Refund processing times may vary depending on your payment provider.


Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

  • Your order details
  • Photos of the products and packaging
  • Your contact information

We will work to resolve the issue as quickly as possible.


Delivery Issues

RefreshCo Barbados is not responsible for delays caused by:

  • Incorrect delivery information provided by the customer
  • Weather conditions
  • Courier or shipping delays beyond our control

Please ensure all delivery details are accurate before placing your order.


Order Cancellations

Orders may only be canceled before they have been processed or dispatched. Once an order has been shipped or prepared for delivery, it cannot be canceled.


Contact Us

For any return or refund inquiries, please contact:

RefreshCo Barbados
Website: https://www.refreshcobb.com
Phone: +1 (246) 258-5971
Instagram: @refreshcobb